Golden Software's technical support is free to registered users of our products. Our technical support staff is trained to help you find answers to your questions quickly and accurately. We are happy to answer any of your questions about any of our products, both before and after your purchase. We also welcome suggestions for improvements to our software and encourage you to contact us with any ideas you may have for adding new features and capabilities to our programs. To allow us to support all customers equitably, an individual user's daily support time may be limited.
Technical support is available Monday through Friday 8:00 AM to 5:00 PM Mountain Time, excluding major United States holidays. We respond to email and fax technical questions within one business day. When contacting us with your question please have the following information available:
Your Strater serial number
Your Strater version number, found in File | About Strater
The operating system you are using (Windows XP, Vista, 7, or 8)
The steps taken to produce the issue
The exact wording of the first error message (if any) that appears
If you cannot find the answer to your question in the online help, on our web page frequently asked questions, in our support forums, on the knowledge base, or in the quick start guide please do not hesitate to contact us:
Phone: 303-279-1021
Fax: 303-279-0909
Email: StraterSupport@GoldenSoftware.com
Mail: Golden Software, LLC, 809 14th Street, Golden, Colorado, 80401-1866, USA
See Also